I read on the Politics bard that some aol members were offered broadband for £9.99 per month and as I currently pay £17.99 I thought I'd pursue this with Billing.
I phoned on 0870 3202020, chose the option to talk about pricing/technical and just hung on for 10 minutes to speak to a human being (interestingly for the first time ever I heard Paul Brady being played as muzac - if you've never heard his band then make sure you do soon).
I asked about the £9.99 offer and was told it didn't apply to me, but only to some lucky people chosen by computer. That's outrageous, sez I, I won't put up with this unfair treatment, put me through to cancellations.
Cancellations - by name of gorgeous Laura O'Neill - said she quite understood my anger at the unfairness of it all and she could either cancel my account if that's what I wanted, or alternatively she would put me on the £9.99 per month immediately. I got the official email within 5 minutes. I thus easily saved myself almost £100 pa. Try it yourself if you're paying more than £9.99, but do it quickly because this 'offer' is time limited.
I'm off shopping now :O)